Stop running the offshore office, start growing the business.
We build, manage, and secure full-time offshore teams in the Philippines and Latin America for growing US companies. You stay in command—our on-site leaders handle daily operations.
SOP development & zero-downtime replacement guarantee included.
HIPAA Compliant
Encrypted Hardware
Biometric Facility Access
At A Glance
Enterprise-grade
offshore
teams
without
the
overhead,
oversight
risk, or
long-term
hiring
headaches.
SOP & Workflow Managed Integration
AVG. OVERHEAD COST REDUCTION
SAVED PER YEAR, PER POSITION
The Comparison
Why traditional remote hiring fails standard business operations
Freelancers & Gig Platforms
Unvetted gig-workers juggling multiple clients at once
Power outages and internet drops halt your workflow
High churn, zero management oversight, constant retraining
Data security risks and unencrypted personal laptops
V/S
The Arc Group Solution
100% dedicated full-time staff working 40 hrs/week
Enterprise-grade facilities with redundant power & internet
On-site team managers tracking daily KPIs and attendance
HIPAA-compliant, biometric access, client-locked network environments
Built For — Regulated & Security-First Industries
Industries We Support
Regulated Back-Office
Healthcare (HIPAA), Legal, Financial & Accounting
Operations & Supply Chain
Freight, Logistics, Data Management
Front-Line Support
Inbound/Outbound Voice, Executive Admin, Customer Care
Value Pillars
Enterprise infrastructure built for seamless delegation
Onboarding Sequence
From workflow audit to long-term scaling, in four steps
One Partner, Every Stage
From first workflow audit to daily execution, we manage every stage of your offshore team's lifecycle — so nothing falls through the cracks.
FAQ
Everything you need to know before your first call
Straight answers to the questions we hear most from growing US teams.
How do you handle time zone differences?
Our teams operate on your business hours—whether that is EST, CST, or PST. They log on when your team logs on.
Who trains the offshore employees on our software and tasks?
We take care of the entire operational setup. Our team conducts a deep-dive workflow audit of your business, documents your exact daily tasks into standardized SOPs, and manages the end-to-end training of your dedicated offshore staff. Once onboarded, our on-site leaders manage daily accountability, output quality, and ongoing KPI tracking so you can stay focused on growth.
Are there long-term locked contracts?
No. We offer flexible month-to-month co-sourcing agreements designed to scale up or down as your business needs shift.
How do you protect our confidential company data and intellectual property?
Security is built directly into our physical facilities and digital network. Your offshore team works on client-locked, encrypted hardware within our secure offices—featuring biometric entry, strict zero-USB/camera policies, and enterprise firewall monitoring. Furthermore, all staff sign comprehensive US-standard non-disclosure agreements (NDAs) and IP assignment contracts before their first day, ensuring your data and proprietary workflows remain 100% protected and legally compliant, including HIPAA guidelines.
What happens if an employee underperforms or leaves?
Because we act as the local Employer of Record and provide on-site management, performance issues are caught and corrected early. If a team member turns out not to be the right fit—or decides to transition out—our on-site leaders activate our Zero-Downtime Guarantee. We source, vet, and retrain a qualified replacement using your documented SOPs at zero extra cost to you, ensuring your daily operations never miss a beat.
Can we scale the team up or down later?
Yes. Our flexible co-sourcing agreements are designed to scale with your business needs, so you can add support or reduce capacity without being locked into a long-term contract.
